Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Energy Management System Operator is an integral part of the Store Environment Team, supporting all Macy’s Inc. locations by turning on and off the lights and HVAC within company standards while creating a comfortable shopping environment for customers. The Energy Management System Operator responds to emergencies on an “on call” basis and works non-standard hours and flexible shifts.

Full-time colleagues are typically scheduled to work 40 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What You Will Do

Schedule, monitor, and adjust lighting and HVAC systems for stores nationwide.
Schedule lighting and HVAC for holidays, inventory, special events, and sales based on company standards.
Monitor store temperatures to ensure they meet standards and troubleshoot any lighting or HVAC issues with field technicians.
Use various energy management systems, including but not limited to: Andover Continuum, Ecostruxure, Ezenics, HI Solutions, Siemens, and I-Net.
Prepare and distribute energy reports as requested or required.
Perform all functions and duties of the Stores Operations Center position.
Complete various Stores Operations Center and Energy Management assignments as delegated.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Knowledge of EMS Systems: Working knowledge of various energy management systems, including but not limited to Andover Continuum, Ecostruxure, Ezenics, HI Solutions, Siemens, and I-Net, with the ability to learn new systems as they are upgraded.

Computer Literacy: Proficiency in Microsoft Office Suite and/or similar programs.

Troubleshooting: Ability to monitor store temperatures, identify issues, and troubleshoot with field technicians.

Excellent Written and Verbal Communication: Ability to clearly prepare and distribute energy reports and communicate effectively with team members and field technicians.

Prioritization and Multi-tasking: Demonstrates the ability to prioritize tasks and manage multiple responsibilities simultaneously.

Sense of Urgency and Follow-Up: Exhibits a strong sense of urgency and excellent follow-up skills to ensure tasks are completed promptly.

Team Collaboration and Independence: Resourceful self-starter who works well independently with minimal supervision and as part of a team, adapting quickly to changing priorities.

Calm Under Pressure: Ability to remain calm and composed in emergency situations.

Good Judgment and Critical Thinking: Uses good judgment and critical thinking skills to carry out instructions furnished in written or oral form.

Motivation and Professionalism: Highly motivated, detail-oriented, and well-organized self-starter with the ability to follow instructions and consistently act professionally.

Who You Are

Associate’s degree or 1-2 years of experience in a call/customer service center preferred
Ability to read, write, and interpret instructional documents such as reports and procedure manuals
Excellent written and verbal communication skills
Basic math functions such as addition, subtraction, multiplication, and division.
Must be able to work independently with minimal supervision
Must be able to make sound decisions.
Strong typing and computer skills, Microsoft Office (Teams, Outlook, Excel, etc.) or equivalent
Strong sense of urgency and excellent follow up skills
Ability to prioritize and multi-task
Ability to remain calm in emergency situations
Ability to work a flexible schedule based on department and store/company needs
May be required to respond after hours, weekends and holidays during emergencies
All schedules include either Saturday or Sunday with day off during the week

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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